Technicians
Managers & Supervisors
Aiden Smith
Technician Manager
Dominic Caracozzo
Phone Technician Supervisor
Christian Runkel
Computer Technician Supervisor
James Brems
Head iMac Technician Supervisor
Asher Hyde
Phone Technician Supervisor
Elijah Judd
Computer Technician Supervisor
Completed a Work Order?
Use the form linked below to fill out the proper information about your completed ticket and to address any concerns or comments that you may have with the entire process.
Ordering Parts For Mobile Repair
Yes, we have to ensure that the customers purchase quality parts to ensure that repairs go smoothly.
Ask the customer what their device’s brand and model is and use the information gathered from the ticket describing their problem to find the right part.
Kindly inform the customer that we do not (under normal circumstances) work on devices that are currently under warranty, as it would void said warranty.
Most Common Parts Replaced
Ask the customer where it came from, and have them turn it in to verify the quality. If there is something wrong, notify the customer and provide where to order a new one if necessary.
Alert the customer of the newfound issue, and ask them if they would like it repaired as well. If yes, send them where to get the new part for the replacement.
Procedures
Macs
Used if you need to update MacOS to the proper settings, add the computer to the CTE server, and install updates and applications
